Responsible Gambling
Free, confidential 24-hour help is available from the National Council on Problem Gambling: 1800-6-668-668.
Gambling at Maxim88 Singapore should always be entertainment, not a way to earn money. This page summarises the tools available to keep your play under control, plus the warning signs of problem gambling and where to get help.
1. Set Deposit, Loss & Session Limits
Before you play, decide how much you can afford to lose and stick to it. Maxim88 account holders can configure the following limits directly within their account settings:
Deposit Limits
Cap the amount you can deposit per day, week, or month. Lowering a deposit limit takes effect immediately; raising it is subject to a 24-hour cool-off.
Loss Limits
Set a maximum net loss per day, week, or month. Once reached, no further wagers are accepted until the period resets.
Wager Limits
Limit the total amount staked in a session. Useful if you want to enjoy a long session at lower stakes.
Session Time Limits
Configure a maximum continuous play time. The system warns you as the limit approaches and logs you out when it is reached.
Reality Checks
Set a periodic reminder (every 30, 60, or 90 minutes) showing total time played, amount wagered, and net result.
Cool-Off Period
Take a short break from 24 hours to 30 days. During the cool-off you cannot log in, deposit, or wager.
How to set a limit at Maxim88: log in → Account → Responsible Gaming → choose the limit type → confirm via email. Lowering a limit is effective immediately. Increases take 24 hours for your safety.
2. Self-Exclusion
Self-exclusion is a formal, binding commitment to stop playing for a fixed period. Once active, you cannot deposit, wager, or log in until the period ends. The operator is obliged to honour the exclusion.
Self-exclude at Maxim88
- Temporary self-exclusion: 1 month, 3 months, 6 months, or 12 months.
- Permanent self-exclusion: account is closed permanently. Balance is returned to your nominated bank account after verification.
- How to activate: log in → Account → Responsible Gaming → Self-Exclusion, or contact 24/7 live chat. You will also be removed from all marketing emails.
National Self-Exclusion (Singapore)
Singapore residents can apply for a National Self-Exclusion Order through the National Council on Problem Gambling (NCPG). This blocks you from entering Singapore's land-based casinos and can be paired with operator-level exclusion online. Apply via ncpg.org.sg/en/self-exclusion or call NCPG at 1800-6-668-668.
Family Exclusion
If a loved one is showing signs of problem gambling, family members can apply for a Family Exclusion Order under Singapore law. This blocks the individual from casinos and jackpot rooms. Contact NCPG for application guidance.
3. Warning Signs of Problem Gambling
Gambling may be becoming a problem if you:
- Spend more than you can afford to lose
- Borrow money, sell belongings, or miss bill payments to keep gambling
- Lie to friends or family about how much you gamble
- Feel anxious, irritable, or depressed when not gambling
- Chase losses by increasing bet size
- Neglect work, studies, relationships, or health to keep playing
- Have tried to stop but cannot
If you recognise any of these signs in yourself, please reach out to the support services below. Help is free and confidential.
4. 24/7 Support Services
National Problem Gambling Helpline (Singapore)
1800-6-668-668Operated by NCPG. Free, confidential, 24 hours a day.
5. Tips for Safer Play
- Set a budget for each session and a monthly cap — and respect them.
- Never chase losses. Losses are part of the game; doubling down rarely recovers them.
- Don't gamble when stressed, intoxicated, or upset. Clear judgement matters.
- Balance gambling with hobbies, exercise, and time with friends and family.
- Treat wins as a bonus, not income. Gambling is not a career path.
- Take regular breaks — every 30-60 minutes at minimum.
- Don't use credit to fund gambling. Only wager disposable income.
6. Protecting Minors
Online gambling is restricted to players aged 21 or over in Singapore. If a minor has access to a device you use for gambling, we recommend:
- Enabling parental-control software such as Net Nanny or CyberSitter
- Keeping login credentials and payment methods private
- Logging out after every session
- Discussing the risks of gambling openly with older teens
7. For Friends & Family
If someone you care about is struggling with gambling:
- Don't judge — addictive behaviour is a health issue, not a moral failing.
- Encourage them to contact NCPG on 1800-6-668-668.
- Offer to attend the first support meeting together.
- Explore a Family Exclusion Order with NCPG if required.
- Look after your own wellbeing — NCPG also runs support groups for family members.
This page should be read alongside our Terms & Conditions and Privacy Policy. Nothing on this page constitutes medical advice; please consult a qualified counsellor for personal guidance.